Refund policy
At Treasures & Bargains, we want every customer to feel confident when shopping with us. Please read our return and exchange policy carefully before starting a return.
Return Approval Required
All returns must be approved before they are sent back. To begin a return request, please contact us at:
Email: customerservice@treasuresnbargains.com
Order information needed: Name, order number, reason for return, and photos or video if the item arrived damaged, defective, or incorrect.
Once your request is reviewed and approved, we will send you the correct return address and instructions.
Items sent back without approval will not be accepted. Please do not send your order back to the original shipping address on the package.
Return Window
We accept eligible return requests within 30 days from the date your order is marked delivered by the tracking information.
After 30 days from delivery, we may no longer be able to offer a refund, replacement, or exchange.
Return Eligibility
To qualify for a refund, the item must meet the following conditions:
The product must be unused, clean, undamaged, and in its original condition.
The item must be returned in the original packaging when possible.
Proof of purchase or order confirmation must be provided.
A maximum of two items per order may be eligible for a refund. Additional approved items may qualify for store credit or exchange.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, missing parts, or incorrect, contact us right away.
To help us review the issue quickly, please include your order number and clear photos or video of the problem. Once reviewed, we will determine the best solution, which may include a replacement, exchange, store credit, or refund when applicable.
Non-Returnable Items
Some items cannot be returned for safety, hygiene, or custom-order reasons. Non-returnable items may include:
Opened or used personal care, beauty, wellness, or supplement products
Custom, personalized, or made-to-order items
Perishable goods
Hazardous materials, flammable liquids, or gases
Final sale, clearance, or heavily discounted items
Gift cards or downloadable/digital products
If you are unsure whether your item qualifies for a return, please contact us before sending anything back.
Refunds
Once your approved return is received and inspected, we will notify you of the refund decision.
If approved, the refund will be issued back to the original payment method. Please allow 3–5 business days for us to process the refund after inspection. Your bank or credit card provider may require additional time before the refund appears on your statement.
Original shipping fees, shipping protection, insurance, priority processing fees, and handling fees are non-refundable unless required by law.
Restocking Fee and Return Shipping
Return shipping is the customer’s responsibility unless the return is due to our error or the item arrived damaged, defective, or incorrect.
We do not provide prepaid return labels unless stated otherwise.
Some returns may be subject to a 30% restocking fee, which will be deducted from the refund amount. Any non-refundable shipping, insurance, or handling fees may also be deducted.
Exchanges and Store Credit
We offer exchanges or store credit when the item qualifies and the request is approved.
Exchanges are processed after we receive and inspect the returned item. If the replacement item costs more than the original item, the customer is responsible for paying the difference. If the replacement item costs less, we may refund the difference or issue store credit.
For faster service, you may place a new order for the item you want and return the original item after approval.
Wrong Address or Returned-to-Sender Orders
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders shipped to an incorrect address entered by the customer. If a package is returned to us because of an incorrect or incomplete address, we may reship the order after the customer pays the required shipping and handling fee.
If the customer chooses not to have the package reshipped, the refund may exclude original shipping, handling, priority processing, shipping protection, insurance, and a restocking fee may apply.
If the package is not returned to us, is lost in transit, refused, destroyed by the carrier, or cannot be recovered, we may offer store credit at our discretion.
If the address was correct and the carrier returned the package due to an error outside of the customer’s control, we will review the case and may reship the order at no additional cost.
Order Cancellations and Changes
Some products begin processing shortly after the order is placed. Because of this, cancellations and changes are not guaranteed.
Non-custom orders may only be canceled or modified within 12 hours of purchase, as long as the order has not already started processing, shipped, or been fulfilled.
Custom, personalized, made-to-order, or print-on-demand items may not be canceled once production has started.
Clearance and Final Sale Items
Clearance, final sale, promotional, or closeout items are not eligible for returns, refunds, or exchanges unless they arrive damaged or incorrect.
These items may not include original packaging and may have limited availability for replacement.
International Orders
We may ship to international customers depending on location. Customs duties, import taxes, VAT, brokerage fees, and any additional country-specific charges are the customer’s responsibility.
These fees are not included in our product prices or shipping charges. International shipping delays caused by customs are outside of our control.
Contact Us
For return requests, order questions, or product concerns, contact us at:
Email: customerservice@treasuresnbargains.com
Business Hours: Mon – Fri 8:00 am – 5:00 pm
Please contact us before returning any item so we can provide the correct instructions.
